Rubbish Clearance Soho Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Soho provides rubbish clearance, waste removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Rubbish Clearance Soho, we, us or our means the business providing waste removal and rubbish clearance services under the name Rubbish Clearance Soho.

1.2 Customer, you or your means the person, company or organisation booking or using our services.

1.3 Services means rubbish clearance, waste removal, waste collection, bulky item removal, commercial and domestic waste services and any related services we agree to provide.

1.4 Site means the property, premises or location from which we are instructed to collect waste.

1.5 Waste means any rubbish, refuse, junk, unwanted items, materials or goods we are asked to remove, including household, commercial and garden waste, but excluding any items we are not legally permitted to carry.

2. Scope of Services

2.1 We provide waste collection and rubbish clearance services for domestic and commercial customers. The exact scope of the Services will be agreed at the time of booking and confirmed by us before work begins.

2.2 Our Services typically include loading waste into our vehicle, basic sweeping of the area cleared, and lawful transport and disposal of collected waste at an authorised facility.

2.3 Our Services do not include cleaning beyond light sweeping, disconnection of gas, electrical or plumbing installations, removal of hazardous or prohibited waste, or structural alterations to buildings or fixtures, unless expressly agreed in writing in advance.

2.4 We reserve the right to refuse to clear any items we reasonably believe to be unsafe, illegal, excessively heavy or otherwise beyond the agreed scope of the Services.

3. Booking Process

3.1 You may request a booking for our waste collection services by telephone, email or other contact methods we make available.

3.2 When you contact us, we will usually request information including the type and approximate volume of waste, access details, location, preferred date and any special requirements.

3.3 Any quote we provide based on your description of the waste is an estimate only and is subject to confirmation upon our arrival at the Site. If the actual volume, type or weight of waste differs from your description, we may amend the price accordingly.

3.4 A booking is only confirmed when we have accepted your request and provided a booking confirmation. We may decline any booking at our discretion, for example where access is unsafe or the requested service is not suitable.

3.5 You must ensure that someone authorised by you is present at the Site at the agreed time to provide access, confirm the items to be removed and approve any changes to the agreed service or price.

4. Access and Site Requirements

4.1 You are responsible for providing safe and reasonable access to the Site for our staff and vehicles, including suitable parking or loading areas where required.

4.2 You must notify us in advance of any access restrictions, such as time limits, height or weight restrictions, parking controls, security procedures or other factors affecting our ability to perform the Services.

4.3 If we are unable to perform the Services due to inadequate or unsafe access, or because nobody is present to allow us entry, we may treat this as a late cancellation and reserve the right to charge a call-out or cancellation fee.

4.4 You must ensure that the Site is reasonably safe and that any hazards, including fragile surfaces, loose flooring, exposed wiring, sharp objects or other risks, are clearly identified to us before work begins.

5. Pricing and Quotations

5.1 Our prices may be based on factors including the volume, type and weight of waste, labour time required, access conditions, distance, and any fees or charges payable at licensed waste facilities.

5.2 We may provide a guide price in advance based on your description and, where possible, photographs or other information you provide. This guide price is not binding until confirmed on Site.

5.3 Once on Site, we will assess the waste and confirm the price for the Services before loading begins. If you agree, we will proceed with the work. If you do not agree, we will leave the Site without carrying out the clearance and may charge a call-out fee to cover our costs.

5.4 Where the volume or nature of waste changes during the job, or where additional services are requested, we may revise the price accordingly and will seek your approval before incurring additional charges.

6. Payments

6.1 Unless otherwise agreed in writing, payment is due in full upon completion of the Services on the day of collection.

6.2 We accept payment by the methods notified to you at the time of booking or on Site, which may include cash, debit or credit card, or bank transfer.

6.3 For commercial customers or larger projects, we may agree alternative payment terms, including deposits or invoicing after completion. Such arrangements will be confirmed in writing prior to work commencing.

6.4 Where payment is made by invoice, payment must be received by the due date stated on the invoice. If no due date is stated, payment must be made within 14 days of the invoice date.

6.5 We reserve the right to charge interest on overdue sums at the statutory rate applicable under UK law, as well as reasonable costs of debt recovery.

7. Cancellations and Amendments

7.1 You may cancel or amend your booking by contacting us directly.

7.2 If you cancel more than 24 hours before the scheduled collection time, no cancellation fee will normally apply.

7.3 If you cancel within 24 hours of the scheduled collection time, or if we are unable to perform the Services due to your failure to provide access or accurate information, we may charge a cancellation fee or call-out fee to cover our reasonable costs.

7.4 If you wish to change the date, time or scope of the Services, we will use reasonable endeavours to accommodate your request but cannot guarantee availability. Any changes may affect the price.

7.5 We may cancel or postpone the Services at any time if we reasonably consider that it is unsafe or impractical to proceed, including due to severe weather, vehicle breakdown, staff illness, access issues or other events beyond our reasonable control. In such cases we will seek to reschedule the booking at a mutually convenient time.

8. Customer Responsibilities

8.1 You confirm that you are the owner of the Waste or that you have the authority of the owner to arrange for its removal and disposal.

8.2 You are responsible for ensuring that no items you wish to keep are included in the Waste. Once items have been loaded into our vehicle, they will not normally be retrievable.

8.3 You must not ask us to remove any items that we are not legally permitted to carry or that are classified as hazardous waste unless we have expressly agreed to handle such materials in compliance with all applicable regulations.

8.4 You agree to provide accurate information about the type and quantity of Waste. If hazardous or prohibited items are present and were not disclosed, we may refuse to remove them or may charge additional fees for their lawful handling and disposal.

9. Waste Regulations and Duty of Care

9.1 We operate in accordance with applicable UK waste management and environmental regulations and will only dispose of Waste at authorised facilities.

9.2 We may issue you with a waste transfer note or similar documentation where required by law or good practice. You should retain such documentation for your records.

9.3 You acknowledge your own legal duty of care in relation to Waste and agree to cooperate with us to ensure full compliance with all relevant laws. This includes providing correct information about the Waste, following any instructions we provide about segregation, and not including prohibited materials.

9.4 We do not accept responsibility for any legal consequences arising from your failure to disclose the true nature of the Waste or from any illegal materials mixed with the Waste.

10. Items We Cannot Collect

10.1 We do not ordinarily collect or transport certain categories of waste, which may include hazardous chemicals, asbestos, medical waste, pressurised containers, explosives, fuel, oils, or any items classified as hazardous waste unless prior specific arrangements have been made.

10.2 We reserve the right to refuse any item we reasonably consider dangerous, illegal, excessively heavy, or beyond the capabilities of our staff and vehicles.

10.3 If we arrive on Site and find that a significant proportion of the Waste consists of items we cannot lawfully or safely remove, we may cancel the job and charge a call-out fee.

11. Liability and Limitations

11.1 We will exercise reasonable care and skill in providing the Services. However, we shall not be liable for any loss or damage arising from circumstances beyond our reasonable control.

11.2 You are responsible for protecting any areas, fixtures, fittings or items that might be damaged during normal carrying and loading operations. This may include protecting floors, walls, door frames and surfaces along the removal route.

11.3 While we take reasonable care, we accept no liability for superficial damage to flooring, walls, paintwork or fixtures where such damage is an inherent risk of moving bulky items through restricted or difficult access routes.

11.4 We will not be liable for any loss of profit, loss of business, loss of goodwill, loss of anticipated savings or any indirect or consequential loss, whether arising in contract, tort or otherwise.

11.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law.

12. Complaints and Service Issues

12.1 If you are dissatisfied with any aspect of our Services, you should notify us as soon as possible so we can seek to resolve the issue.

12.2 Where a complaint relates to alleged damage or missing items, you must inform us promptly and provide reasonable evidence. We may conduct an investigation and may request access to inspect any damage.

12.3 Our liability in relation to any justified complaint will be limited in accordance with the limitations set out in these Terms and Conditions.

13. Insurance

13.1 We maintain appropriate insurance cover in respect of our operations, including public liability insurance at a level we consider reasonable for the Services we provide.

13.2 Our insurance does not cover items you fail to clearly identify as needing special care or which are left in or on furniture or other objects being removed as Waste.

14. Privacy and Data Protection

14.1 We may collect and process personal information about you in order to manage bookings, provide the Services, issue invoices, and communicate with you.

14.2 We will handle your personal information in compliance with applicable UK data protection laws and will only use it for legitimate business purposes or where we are legally required to do so.

14.3 We may retain your details for a reasonable period for accounting, record-keeping and legal compliance purposes.

15. Intellectual Property

15.1 Any content, branding, logos or materials used by Rubbish Clearance Soho in connection with the Services or our website remain our property.

15.2 You may not reproduce or use our intellectual property for any purpose without our prior written consent.

16. Changes to These Terms

16.1 We may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings from the date the updated terms are made available.

16.2 The version of the Terms and Conditions in force at the time of your booking will apply to that booking, unless a change is required by law or regulation.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Services provided by Rubbish Clearance Soho.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

18.2 Any failure or delay by us in enforcing any right or remedy under these Terms and Conditions shall not be a waiver of that or any other right or remedy.

18.3 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent.

18.4 These Terms and Conditions, together with any written confirmation of your booking, constitute the entire agreement between you and us in relation to the Services and supersede all previous discussions or agreements.